I : Terms of Use

The purpose of these Terms of Use is to set out the terms and conditions for using and browsing this Website.
These Terms of Use apply to all users who access the Website. By continuing to use this Website, you are assumed to have accepted these Terms of Use unreservedly.
By continuing to browse the Website and access the Services, you are assumed to have accepted these Terms of Use unreservedly.

For the purposes of these Terms of Use, words and phrases below which begin with an upper case letter, whether singular or plural, have the following meanings:
•     “Administration”: the Government of Monaco/Tourist and Convention Authority
•     “Terms of Use” or “ToU”: these Terms of Use.
•     “Personal Data” / “Personal Information”: any information relating to an identified or identifiable individual (“data subject”). An “identifiable individual” is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.
•     “Services”: the services provided via the Visitmonaco website and which enable any User to access:
Tourist information,
Monegasque news,
The online chat form,
Download of online documents and brochures.
•     Website”: this website at  www.visitmonaco.com
•   “User” or “You”: any individual or legal entity using the Visitmonaco website and accessing the Services provided by the Visitmonaco website.

2) - Purpose of the Visitmonaco Website
The Visitmonaco Website is intended to provide tourist information, and to promote the Destination through various articles and online blogs.

3) - Access to the Website
You access the Visitmonaco website at your own discretion and at your own cost. In order to access and browse the Website, You must have a sufficiently fast internet configuration and hardware.
The Administration cannot be held liable in the event that the Services do not operate correctly, in the event that a malfunction occurs or internet access is restricted or degraded.
The Services may be accessed freely and securely via the following URL  https://visitmonaco.com
In the event that the Services are suspended or unavailable, You may contact the Administration for information.
The Services must not be used in an improper or malicious manner.

Generally, You undertake to use the Services:

  • in accordance with laws, regulations and third party rights, in particular the Administration’s intellectual property rights as defined in the section of these terms of use concerning intellectual property;
  • fairly and in accordance with their intended purpose;
  • at your exclusive liability.

You may not fraudulently access or remain in any part of the Visitmonaco Website, delete or change data contained on the Visitmonaco Website, fraudulently place data on the Visitmonaco Website, or alter the Visitmonaco or disturb its proper operation.
You undertake to access and use the Visitmonaco Website via a secure connection or network. You undertake to take all appropriate steps to protect your data and hardware from infection by viruses or other forms of attacks. You are responsible for the security of your data and network, which You use at your own risks.
You are aware of the risks involved in using the internet, such as hijacking, and You accept the limitations and risks thereof.
To inform the Administration of an error or correction, please write to the following email address:  [email protected].

4) - Intellectual Property
a) Copyright 
All rights attached to any content published on this website are the exclusive property of the Administration, unless specifically attributed to a third party. This includes, but is not limited to, all texts, comments, titles, names, photographs, sounds, images, data, drawings, animated sequences with sound, videos, functionalities and charts, which are protected by copyright law applicable in the Principality of Monaco.
Any use, representation, transformation, reproduction, adaptation or dissemination, in whole or in part, of any element or content from this Website on any media and via any procedure is prohibited and constitutes a criminal offence prosecuted by the Monaco courts, unless express permission is obtained from the Administration.

Marks and/or logos owned by the Administration and appearing on this Website are protected by statutory provisions applicable in Monaco. Reproducing such marks and/or logos, either wholly or partially, without the permission of the owner, constitutes a criminal offence prosecuted by the courts of Monaco.

5) - Liability
You acknowledge and agree that the Administration may not be held liable for the Visitmonaco Website and Services, notably in the event of intrusion, alteration, theft of data, or any use by a third party, which is illegal or causes prejudice to You or to a third party. If You wish to inform the Administration of a mistake or correction, You should send an email to the following address:  [email protected].
The Administration makes no guarantee, express or implied, regarding the operation of this website and may not under any circumstances be held liable for any damage, whether direct or indirect, commercial or otherwise, or consequences that may result from an erroneous or obsolete publication that may appear on this Website.
The Administration will endeavour to ensure that the information published on this Website remains accurate and up-to-date, but accepts no liability for any use made of information featured on the Visitmonaco Website.
The Administration does not guarantee the continuity, accessibility or availability of the operation of this Website and the associated services.
Users of the Visitmonaco Website are required to comply with these Terms of Use, and must refrain from using or attempting to use the Visitmonaco Website and its services for any purpose other than those provided for herein.

6) - Personal data protection
In accordance with applicable regulations on the protection of personal data, information obtained through the Visitmonaco Website is collected by the State of Monaco / Tourist and Convention Authority (2, rue de la Lüjerneta – 98000 MONACO), hereinafter referred to as “the Administration”, which acts as data controller.
Personal Data are processed for the purposes of “Managing the Visitmonaco website”, which are as follows:

  • Allowing browsing (cookies);
  • Allowing persons to contact the Administration and referenced partners;
  • Allowing users to communicate online with our hosts and to upload requests for information (form);
  • Allowing the dissemination of tourist information (blogs, articles, etc.) ;
  • Establishing statistics (Analytics).

The processing activity “Managing the Visitmonaco Website” forms part of the roles carried out by the Administration (DTC). It is justified by:

  • The consent of the person concerned;
  • The pursuit of legitimate interests by the Administration: to enable the Administration to promote the destination and publish tourist information.

This information is retained only for as long as necessary for the aforementioned purposes, and notably:

  • In the case of cookies: 13 months maximum.
  • The data processed as part of the Visitmonaco Website’s services and features is intended for the Administration only, and is not passed to third parties for commercial or advertising reasons.

Recipients of Personal Data are:

  • Specially authorised personnel of the Administration, which operates the Visitmonaco website;
  • Authorised personnel of the “chat” provider when submitting the information request form.

Audience measurement cookies cause technical data (e.g. IP address) to be sent to the United States, a country which does not have adequate protections. In order to work, certain cookies require technical data to be sent to organisations based in the United States (Google Analytics). However, the organisations concerned have introduced guarantees to ensure that personal data is protected. These include adopting data protection policies and appointing data protection officers. Some have also adopted ISO27001 certified management systems such as Google, notably for Google Analytics.

Upon accessing the Visitmonaco Website, a cookie notice is displayed informing You of the different cookies placed on the Website and inviting You to manage cookies. By consenting to cookies being stored on your terminal by Google, You agree that the data required for these cookies to work may be sent to the United States. If You do not want these cookies to be stored on your terminal, You may simply refuse them.

When submitting a contact form (chat), You will be asked to provide certain required information (e.g. your email address for sending replies). If required information is not provided (i.e. fields marked with a * in registration forms), we will not be able to provide the service.
In accordance with applicable statutory provisions on the protection of Personal Data, you have the right to access, rectify, and delete your Personal Data, to object to the processing of your Personal Data, and the right to restrict processing or portability of your Personal Data.

To exercise these rights or if you have any other questions about the way your Personal Data are processed for the Visitmonaco Website, please write to the following addresses (providing proof of your identity):
By email:  [email protected], or
By post, clearly stating the purpose of your request:
Direction du Tourisme et des Congrès de la Principauté de Monaco
“Athos Palace”
2 rue de la Lüjerneta, Fontvieille

To ensure our reply remains confidential and is addressed only to the data subject, you may be asked to provide proof of your identity.
You may also withdraw your consent at any time, for the various services and features offered by the Visitmonaco Website:

Chat: by exercising your rights as indicated above.
Cookies: You can update your browser’s settings at any time via the link at the bottom of each page of the Website.

If, having contacted the Administration and exercised your rights, You believe these rights have been infringed, You may file a claim with the Monegasque data protection authority CCIN: www.ccin.mc.

7) - Hyperlinks
The creation of hyperlinks to this Website or referral to other external websites via this Website are subject to prior approval from the Administration. The Administration reserves the right to request the deletion of any existing links which breach this condition.

The Administration’s Visitmonaco Website may contain hypertext links to third-party websites. The Administration does not control these websites and may not under any circumstances be held liable in any way for the content published on these external websites.

The Administration may not be held responsible for any damage or loss that may result from or be connected with the use of these external websites. Users of this Website use such third-party websites at their own liability and risks. The Administration accepts no liability whatsoever.
Users of this Website should contact the Administration if a link fails to work correctly.

8) - Jurisdiction
All disputes relating to the use of the Visitmonaco Website are subject to the laws of Monaco and the exclusive jurisdiction of the courts of Monaco.


II) Purpose and processing of CRM data

1) - Presentation :
The Tourist and Convention Authority uses a CRM to centralise tourist data such as contacts and events (Leisure, Business Tourism, Press, etc.). As part of its role, the Tourist and Convention Authority is required to promote Monaco as a destination, and facilitate the organisation of events in the Principality.

Purpose: Promoting Monaco as a destination
Functions: Managing contacts, Managing tourism operations, Managing hotel room nights by period and sector, Storing data on cruise stopovers, Managing travel and hospitality expenses managed by the Tourist and Convention Authority.

2) - Personal data
In the course of its work, the Tourist and Convention Authority collects personal data. The contact is informed that, pursuant to Act no. 1.165 of 23 December 1993 (amended) on the protection of personal data, information provided by the user is required in order to respond to their query, and is intended for the Tourist and Convention Authority (the data controller) for administrative and promotional purposes. Certain information will be shared with our representative offices and tourism partners (including those in countries without adequate protections: Australia, China, Singapore, Brazil, India, United States, Russia, Japan, Asia), then deleted after five years of inactivity.

The contact is also informed that they have the right to access, oppose and rectify their person data, by writing to the operator of the CRM system at the following address: 2, rue de la Lüjerneta – 98030 Monaco Cedex or by email to  [email protected]