A dedication to quality service is the key to maintaining customers and is also the key to winning Meetings & Conventions’ Gold Service Award. This prestigious award honors the select Convention & Visitors Bureaus that have shown exceptional professionalism and dedication in their service to meeting professionals. Winners will be featured in Meetings & Conventions’ Gold Awards issue published this November
This year, the highly-sought readers of M&C awarded 86 domestic and 15 international CVBs and tourism boards with the Gold Service award distinction. As the most professional and experience the industry can offer, M&C’s readers, representing the elite in both the corporate and association markets, made their selections based on key criteria. Criteria included: professionalism of staff; support on hotels and site inspections; assistance with ground transportation planning; guidance on local attractions; and liaison with local venders and services.
“Setting these bureaus apart is the dedication to continually provide quality service to all clients. All our Gold Service winning CVBs know the value of creating a lasting impression can never be understated” said Kirk Lewis, Meetings & Conventions’ Publisher. “The 2013 Gold Service winners impressed the M&C’s demanding experienced readers as they exceled in many valuable areas of service and commitment.” Lewis adds, “Our entire staff joins M&C’s readers in honoring these superior CVBs and tourist boards who continue to focus on effective working partnerships with meeting professionals.”
“We feel honored to be the recipient of this award as it is a vote of confidence from our valued customers whose feedback we constantly solicit as we strive to improve our services and product,” said Cindy Hoddeson, Director, Meeting and Incentive Sales for the Monaco Government Tourist Office.
The Monaco Government Tourist Office has received three significant awards for excellence in customer service in 2013: the Pinnacle Award from Successful Meetings, Platinum Partner Award from Incentive Magazine and now the Gold Service Award from M & C. The office was also nominated for a Prevue Visionary Award.
About Meetings & Conventions
Meetings & Conventions is a division of NORTHSTAR Travel Media LLC, publishers of worldwide directories, periodicals, electronic products, and destination information services for the travel, meetings and hospitality industry. www.mcmag.com
About the Monaco Government Tourist Office and the Consulate General of Monaco:
The Monaco Government Tourist Office offers personalized tourism advice and information for individuals, group and business travel to the Principality as well as access to MonacoForAgents.com and Le Club Diamant Rouge – VIP travel membership within Monaco. The only fully accredited Consulate General of Monaco in North America, the New York office provides consular services, cultural, commercial and general information. The Consulate also organizes exclusive promotional and philanthropic events and activities to benefit numerous charitable endeavors, many under the patronage of the Princely Family. www.VisitMonaco.com/us and www.Monaco-Consulate.com